Terms and Conditions

Prices

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated otherwise. It is our policy to offer goods at the most reasonable price possible, however, if, due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice.

Orders

We are pleased to accept orders by any of the following methods. Online transaction, e-mail, telephone, and post. . All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder.

Delivery

Items ordered will be delivered as soon as possible in accordance with the requested delivery service. Delivery for all items  is free, unless otherwise stated and times shown are for delivery of items to U.K. mainland only. Charges for different delivery services can by obtained by contacting Garden Equipment Direct directly. All delivery conditions and charges are subject to change without prior notice. Every effort is made to ensure that delivery is made within the estimated time scales of 48 hours. All goods are subject to availability. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date.

Cancellation

Outstanding orders can be cancelled at any time prior to despatch. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given. In the event of any goods delivered by us being damaged in transit, or failure to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

Returns and Exchanges

We want you to be entirely satisfied with every purchase made from Garden Equipment Direct as we aim to offer you excellent quality, value and service at all times. An invoice marked paid will be dispatched to you for all purchases. This is your proof of payment and also your guarantee. If you wish to return an item for exchange or you have decided not to keep it, please return within 14 days of receipt of item. Returned items must be accompanied by a copy of your paid invoice and, where possible be accompanied by original packaging.Please note any delivery charges are non refundable and all return delivery charges are borne by the purchaser.

After we have established that the item is unused and undamaged, you will be refunded the entire sales price including original cost of delivery, within seven days. All goods must be in a new and unused condition. If you are in any doubt, please contact us on our machine service telephone number :01522 390070

Guarantee

All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes faults caused by accident, neglect or misuse. In the event of a warranty claim, please call: 01305 761 680

Please clearly identify the area or part that has failed. All items must be returned in a clean, dry condition.

Pricing and Print Errors

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of South Coast Garden Machinery until final payment of all sums owing in respect of those goods has been received in full by us.

Complaints

Any complaint can be communicated directly to South Coast Garden Machinery. We will endeavour to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

Privacy Policy

This privacy policy covers South Coast Garden Machinery, its Web sites, and any other method of selling.
You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
We will collect and store information about you to allow us to firstly, process and fulfill any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g.(registration, placing an order or requesting a catalogue). The information key symbol is shown wherever we collect data. All information is collected lawfully and in accordance with the Data Protection Act 1998.
We will use the data for our own marketing purposes, including market research and to keep you up to date with any offers or information regarding our stores or direct sales channels.

Order and Payment Details

Individuals registering their details online may do so on the understanding that they are aware of the intended purpose for the collection of data. They may be sent further information / communication via email, and post. Our website contains links to third party websites operating their own terms and conditions and privacy policies, South Coast Garden Machinery is not responsible for the policies of any linked third party sites.

Security

We are fully committed to providing full security both through our on-line service.

Access to information
We will aim to always hold accurate and up to date information about you. You can gain access to information that we may hold about you by:
Sending an email to: personal@southcoastgardenmachinery.co.uk
In instances where you find information that we hold about you to be inaccurate we will correct or delete it promptly.
We reserve the right to refuse to provide a copy of any personal data held, but will give reasons for our refusal.
If you should have any queries regarding our privacy policy or terms and conditions, please contact us directly.
If you are currently receiving information from us and would prefer not to, please email us at  with "No further mailings" in the subject box. Please provide your invoice number and postcode, or click on the unsubscribe link placed at the bottom of all our emails to you.
Contact Details:

Email: sales@southcoastgardenmachinery.co.uk

South Coast Garden Machinery Ltd, Unit 10, Granby Court, Surrey Close, Weymouth, Dorset DT4 9XB
T: 01305 761 680 | F: 01305 781 606 |  W: www.southcoastgardenmachinery.co.uk

Office Hours

Our telephone is manned between the hours of 9am and 5pm Monday to Friday and 9am to 12pm Saturdays. A response cannot be guaranteed outside of these hours. If there is no reply please leave a message and we will get back to you